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Find Out More About Potomac Edison and Mon Power Mass Action Billing Lawsuit

12/22/2013

1 Comment

 
If you're one of the thousands of Potomac Edison or Mon Power customers who have experienced problems with your billing over the past couple of years, fill out this quick and easy online form to consult with an attorney about your unique situation.

As we noted last week, a Jefferson County customer has filed a civil suit against Potomac Edison.  When WHAG asked viewers if they had also been over billed on its Facebook page, response was overwhelming!  More than 160 people posted comments, many claiming to have received bills in the hundreds or thousands of dollars.

Now Charles Town attorney Andrew Skinner says, "...more suits may follow against the electric company."

The FirstEnergy subsidiary's billing practices have been the subject of numerous consumer complaints and several public hearings this year. While Skinner says a class-action lawsuit is unlikely, customers may be able to file a mass-action lawsuit, in which there are many individual plaintiffs."

An article in the Martinsburg Journal explains the progression of the initial suit filed by Shepherdstown resident John Kilroy.  After many months of wrangling with Potomac Edison, and after going through the formal complaint process at the WV Public Service Commission (where the company signed a settlement agreement forgiving half of the amount in question), the company continued to bill Kilroy the full amount.  Every avenue short of a lawsuit was explored, but the company continued to insist that Kilroy owed more than $3000.
Before filing the lawsuit, Skinner sent a letter to Potomac Edison, asking the company to correct its billing inaccuracies as required by the Consumer Credit and Protection Act. Potomac Edison representatives failed to respond.
FirstEnergy's Potomac Edison and Mon Power subsidiaries continue to ignore customer complaints.  After all, the legislative interim investigation of utility billing practices has come to an end with nothing being done.  Perhaps it was nothing more than grandstanding by Senator Herb Snyder in the first place, but maybe we can try again to get something accomplished when the legislative session begins in January. 

After sitting through the evidentiary hearing last week, it looks like the company lacks a healthy and respectful fear of our Public Service Commission.  Why does the company treat regulation like it's something that can be "fixed?"  When I arrived at the PSC for day 2 of the evidentiary hearing last Wednesday, someone asked me if I happened to notice Sammy Gray on my way in.  Sammy Gray is FirstEnergy's West Virginia lobbyist.  What would a lobbyist be doing trying to influence an impartial, quasi-judicial regulatory board?  Why would he ever set foot in that building?  Is our PSC just another corporate apologist? 

I'm starting to think that consumers (or "business partners," as FirstEnergy training manuals call us) could be mistaken if they believe that West Virginia's legislative or regulatory processes are designed to serve them.

Because we can't get justice through our government
, it's time to take it to a higher level and quit wasting our time at a PSC that will not exercise its authority.

What's a consumer to do when the legislators and regulators fail him?  Take the matter up with a judge in your own county and seek justice through the court system.

Go ahead, fill out the form.  It's your only path to justice in West Virginia.
1 Comment

Watch PSC Potomac Edison/Mon Power Billing Case Hearing Live

12/15/2013

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The West Virginia Public Service Commission's evidentiary hearing in the General Investigation of Potomac Edison and Mon Power Meter Reading, Billing and Customer Service Practices is scheduled to take place this week, December 17 - 19.

The hearing will be held in the PSC hearing room in Charleston.  The hearing is open to the public as spectators only
.  There will be no opportunity for the public to make comments during the hearing.  The public comment hearings were held in October in Shepherdstown and Fairmont.

If you would like to watch the hearing, but don't have the time or money to travel to Charleston, you can watch the hearing live on the PSC's webcast.


Click here to watch the hearing.

The hearing begins at 9:30 a.m. on Tuesday, December 17 and will probably run the entire day.  If needed, the hearing will continue at 9:30 a.m. on Wednesday, December 18, and if still more time is needed, continue again on Thursday, December 19.  I really can't imagine it taking that long, there are only 6 witnesses.

The witness order will be:

1.  Mon Power/Potomac Edison
a) John C. Hilderbrand
b) Kaye G. Julian
c) Gary W. Grant
d) Kevin Wise

2.  Consumer Advocate Division
a)  Suzanne Akers

3.  Public Service Commission Staff
a)  Michael L. Fletcher


Read more about the case and the testimony that has been filed here.

And be sure to check back here, or on the Coalition's Facebook page
, for updates during the hearing.

Will justice be done?


0 Comments

FirstEnergy Shows Last Minute Desperation in Potomac Edison/Mon Power Investigation Case

12/12/2013

1 Comment

 
Give up, FirstEnergy.  You're not going to win this one.  Why not try to go out with a little dignity and customer goodwill, instead of as a flaming failure, kicking and screaming all the way to the door?

FirstEnergy filed rebuttal testimony in the General Investigation case yesterday that can only be described as desperate.

FirstEnergy even stoops so low as to single out its customers by name and call them liars.  I really hope that FirstEnergy's electronic billing data was not adjusted to hide the truth, as one of those accused of being a liar claims.  Does FirstEnergy really want to put its computerized data up against someone's paper bills in a civil suit?

FirstEnergy also admits that it was taking names at the hearings and browsed through its call recordings to see who was rude to who.  Without giving any examples, FirstEnergy claims that the customers were rude because they didn't like the answers they were given.  Maybe that's because the answers were factually incorrect or completely unhelpful?

FirstEnergy's customer service supervisor guy comes across as arrogant and hateful toward the customers he's supposed to serve.  Nice touch!  That pretty much illustrates the source of the customer service bad attitude.  That's a shame, because there actually are (or were?) a couple of nice people at the call center.

One last thought, FirstEnergy, but I'm sure you're well aware of this already.  The long hold times do not come at the beginning of the call under your ASA statistics.  They come after your "rude" customers get an incorrect or unhelpful answer from the CSR and ask to speak to a supervisor.  That's when they are put on hold for periods up to one hour, hoping they will hang up and go away before a supervisor deigns to pick up the phone.  Go ahead... listen to a few calls... you desperate little creatures.

What an admirably nasty, last ditch effort to pull your corporate keister out of the fire.  It's hot, isn't it? 

It's guaranteed to be quite a drama.  Don't miss it!
1 Comment

FERC Report Details Formula Rate Foibles

12/11/2013

3 Comments

 
Every year, the Federal Energy Regulatory Commission issues a report of its enforcement actions.  The 2013 report was issued last month.

There was an interesting section of the report about formula rates.  A formula rate is a type of rate setting that involves a forward-looking collection of rates based on a projected budget.  Interstate electric transmission rates are set under FERC's federal jurisdiction and simply passed through unscathed in your state ratemaking process to your electric bill.  A formula rate is a blank template that calculates the rate
according to set formula in compliance with FERC's accounting and ratemaking guidelines.  Each year, the transmission owner populates the formula with numbers from its projected budget to arrive at the amount it is permitted to charge for service, and then collects that amount from its customers during the year.  At the end of the year, the transmission owner must file another formula rate calculation that trues up the projected rate by comparing it to actual spending.  The company then adjusts the following rate year to make up any difference between the two, whether an over-collection or under-collection.

Now, here's the rub.  This is all being done on the honor system.  And, as the old saying goes, there's no honor among thieves
.  FERC audits a small percentage of formula rates every year, either on its own initiative or through referral when a problem is reported.  FERC does not audit every formula rate every year.  Instead, FERC relies on the people who pay these rates to raise the red flag if something is amiss.  There are special protocols (instructions) attached to each formula rate that detail the procedures to be followed to review the formula rate and file a legal challenge if any discrepancies between transmission owner and customer cannot be resolved.  So, who is doing this job for you, little ratepayer?  Is it your local electric company?  Is it your state public service commission?  Is it your state consumer protection office?  Chances are it's none of the above, and NOBODY is reviewing the transmission rates you are paying.  It's not that these entities don't care that you may be being ripped off, it's that they don't have the resources or knowledge to do the job, so they simply skip it and hope for the best.  This situation does not serve your interests.

Transmission owners know that nobody is minding the store, therefore they have been taking advantage of the situation to "accidentally" include all sorts of expenses and incorrect calculations that jack up rates and cost you extra money.  I say "accidentally" because there's always the chance that they will get fingered for a FERC audit, or get challenged by a couple of housewives from West Virginia.  In case they are caught by FERC, they pretend any misdeeds were an "accident" and promise to issue refunds.  It's a gamble the transmission owner is willing to take because chances are they won't get caught.  If they do get caught, they may not have to refund the whole amount they stole from customers, either because the entire amount of the thievery isn't discovered, isn't proven, or is negotiated through a settlement.  It's a risk that's profitable to take.  Therefore, transmission owners are routinely ripping us off.  


FERC notes that certain trends are developing in the way transmission owners rip us off.
Compliance Trends
During the past several years, DAA observed noncompliance in certain areas that warrant highlighting for jurisdictional entities and their corporate officials. Although there are other areas of noncompliance associated with the topics presented below, the areas discussed relate to areas where DAA has found consistent patterns of noncompliance. Greater attention is needed in these areas to prevent noncompliance and to avoid enforcement action.

Formula Rate Matters. DAA rigorously examines the accounting that populates formula rate recovery mechanisms that are used in determining billings to wholesale customers. In recent formula rate audits, DAA observed certain patterns of noncompliance in the following areas:
Merger Goodwill – including goodwill in the equity component of the capital
structure absent Commission approval;
Depreciation Rates – using state-approved, rather than Commission-approved,
depreciation rates;
Merger Costs – including merger consummation costs (e.g., internal labor and other general and administrative costs) without Commission approval;
Tax Prepayments – incorrectly recording tax overpayments which are not applied
to a future tax year’s obligation as a prepayment leading to excess recoveries
through working capital;
Asset Retirement Obligation (ARO) – including ARO amounts in formula rates,
without explicit Commission approval;
Below-the-Line Costs – attempting to move below-the-line costs into formula rates (e.g., lobbying, charitable contributions, fines and penalties, and compromise settlements arising from discriminatory employment practices); and
Improper Capitalization – seeking to include in rate base (and earn a return on) costs that should be expensed.
This is completely unsurprising to me, since I've seen (and challenged) many of these incorrect practices.  But what does continue to surprise me is that nobody has the inclination to stop it.  If formula rates are to be used to set transmission rates, and FERC knows that they are subject to manipulation and purposeful over recovery, then there simply must be some entity designated to monitor them in the interest of consumer protection.  While states have agencies designated to protect their consumers from greedy utilities, there is no federal counterpart at FERC.

FERC's mission is to "assist consumers in obtaining reliable, efficient and sustainable energy services at a reasonable cost through appropriate regulatory and market means."  FERC is failing us on formula rates.
3 Comments

Torturing FirstEnergy

12/11/2013

0 Comments

 
“This company’s going to experience a thousand points of pain,” UWUA Local 102 President Bob Whalen said.
And FirstEnergy thinks I'm mean?  Good one, Bob!

According to a news report, the standoff between FirstEnergy and locked out union employees in Pennsylvania continues.
Whalen said, however, that after a 20-minute preliminary meeting, representatives only spent five minutes around the negotiating table on Monday. He said after reading the first item on the union’s list of contract change requests, the extension of health care benefits for retirees, FirstEnergy ended the discussion.

“They said, ‘No, the meeting is over.’ They did not listen to the rest of our proposals,” Whalen said.
FirstEnergy says it can continue to operate indefinitely with its managers and supervisors doing the work of the locked out employees.  That will last until someone wants the afternoon off to go Christmas shopping...

The thing is, FirstEnergy is quite capable of punishing itself, over and over.  A more incompetent multitude of management morons would be hard to find.  Oftentimes the only effort needed is to stand back and stifle your giggles.  For instance:

The Nuclear Regulatory Commission has recon$idered an earlier decision that FirstEnergy's Beaver Valley nuke failed a force on force exercise earlier this year.  Apparently they only failed because of the way the exercise was set up.
Defending against militant goldfish is just such an inexact science!  Never fear though, the NRC still wants to keep a closer eye on Beaver Valley's operations because some of the issues that convinced inspectors a violation had occurred apparently can be seen in other areas of plant operation.

In other news, another lawsuit has been filed against FirstEnergy over contamination from its Little Blue Poison Pond, this time from neighbors in Pennsylvania.

Evidentiary hearings begin next Tuesday in Charleston in the matter of FirstEnergy's failure to read meters and bill its customers properly.  The staff of the WV PSC is recommending the company issue refunds for work not performed, and the WV Consumer Advocate is recommending that the company hire enough people to read every meter every month for at least a year in order to provide accurate usage data for future estimates.

And a new legislative session opens January 8, 2014!  Won't we have fun?
0 Comments

Potomac Edison/Mon Power Investigation Testimony Overlooks the Obvious

12/8/2013

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The PSC staff, the Consumer Advocate and FirstEnergy all filed testimony in the General Investigation of the company's billing and meter reading practices on Friday.  While a satisfactory solution could possibly be cobbled together from the staff and consumer advocate testimony, they both overlooked the obvious.

The change in meter reader duties and the resulting employee exodus was a direct result of Allegheny Energy's merger with FirstEnergy.  The computer system change was a direct result of the merger.  The "renumbering" of meter reading routes was a direct result of the merger.  None of these causes of (excuses for?) FirstEnergy's billing and meter reading failure would have happened but for the merger.

FirstEnergy told the WV PSC that "...the Merger would not have any adverse impact on Allegheny, the West Virginia customers of Mon Power and Potomac Edison, other public utilities in West Virginia, or the public in general, Rather, Joint Petitioners projected that the Merger would result in a stronger combined company and would benefit the public generally, the WV Subs, and Allegheny’s West Virginia customers."

This is reality:  FirstEnergy's merger integration has caused great harm to hundreds of thousands of its West Virginia customers in the form of inaccurate bills.  These bills resulted in financial hardships and service shutoffs.  End of story.  It is now FirstEnergy's financial responsibility to right its wrongs and make amends to its customers.

From the FirstEnergy merger settlement (not that any of these stipulations have been enforced by the PSC):

During the Merger integration process, FirstEnergy and Allegheny will review existing procedures and policies to determine “best practices” and how to implement them, ensuring that customer benefits appropriately outweigh the associated costs and considering any related effects on customer service and customer satisfaction levels.
FirstEnergy failed to "consider" the effects of its failure to read electric meters on customer satisfaction.  Customers are so thoroughly disgusted with this company and its regulators that a mere slap on the wrist and promise to do better just aren't going to cut it.

The WV PSC staff fails to grasp the real causes and magnitude of the problem.  The Consumer Advocate does better, but both of these regulators have only seen the tip of the iceberg.  The failure to read electric meters has been going on since the fall of 2011, shortly after the merger.  The high "catch up bill" complaints actually began in the spring of 2012, months before any "storms."  "Storms" is just an excuse.

The staff also seems to fail to grasp that no matter which estimation routine is used, FirstEnergy's estimations will be inaccurate because they are based on inaccurate prior estimates.  A weather-adjusted estimate based on garbage is still going to be garbage, no matter how much FirstEnergy or EPRI tweak it.  No amount of mathematical tweaking can overcome a lack of accurate base data.

Although the staff seems content to wait and see if the inaccurate estimates trigger another billing charlie foxtrot this winter, I'm not.  I'm going to start handing out staff's phone number because I've heard and seen enough.  The inaccurate bills continue.  Perhaps the WV PSC would rather let the legislators solve this problem through their own investigation and enactment of new legislation?

As well, none of the regulators seem to notice or care how FirstEnergy is fudging their monthly statistical reports. 


And isn't it interesting that FirstEnergy keeps slipping down the slope toward reading every meter every month?  Just last month, the company admitted that it had selected "several thousand" accounts for monthly reading.  In its testimony filed Friday, the number of monthly read accounts has ballooned to 10,000. 
Give up, FirstEnergy:  Every meter, every month, one year.

So, what can we do to cobble together something good out of the recommendations in the testimony?
  1.  The Consumer Advocate recommends  "...that the Companies increase their number of meter readers in order to perform actual reads every month for at least a year to obtain 12 months worth of actual reliable data for every customer. Once there is reliable customer usage data, it can be determined whether there are systemic problems with the new FE software estimation procedures that should be addressed."  However, it should be stipulated that the company bears the financial responsibility for the monthly read expenses and that they shall not be recovered from customers nor included in any cost of service study for a future rate case.
  2. The Staff recommends "If a customer’s scheduled actual meter read is instead estimated for any reason other than demonstrable inclement weather or Federal or State Emergency Declaration, the customer shall receive a refund of the applicable customer charge for each month estimated usage occurs between utility performed actual meter readings.    Applicable customer charge means the tariff customer charge for the customer’s class of service. For example, a residential customer receiving three (3) consecutive estimated meter readings would receive a $15 credit on his next actual bill."  However this should be applied retroactively from the date of FirstEnergy's merger and refunded to customers to act as a punitive measure to mollify public anger.



That's it!  Can we stop screwing around here and just get this over with?  I'm pretty sure that FirstEnergy and its regulators have wasted way more time and money on this investigation than the company would have incurred to simply fix the problem months ago by reading meters every month.  It's simply obvious.
0 Comments

FirstEnergy Charging Admission for Voters to Talk to Legislators

11/21/2013

0 Comments

 
Well, isn't this cozy?

FirstEnergy is "sponsoring" a 2014 Legislative Outlook luncheon, and charging the people $15 a head to come talk to their elected officials.

Sort of lets you know who's in charge, doesn't it?  FirstEnergy pulls the strings and the legislators line up like trick ponies at the circus... a circus that you must pay to attend.
0 Comments

FirstEnergy Fails to Address Substance

11/21/2013

2 Comments

 
In the wake of the FirstEnergy General Investigation of billing, meter reading and customer service practices of Potomac Edison and Mon Power, the WV PSC ordered the company "to address the substance of the complaints voiced at the hearings." 

Yesterday, FirstEnergy filed its "address."  Gotta wonder, does the PSC ever smack the regulated with a ruler and reject a homework assignment as incomplete?

FirstEnergy only "addressed the substance" of its own selective hearing of the public comments, not the actual comments.  FirstEnergy only "addresses" what it wants to address, picking and choosing only the complaints that fit into its story line, and ignoring the rest.  Go ahead, read the "report."  Were your issues addressed?  If not, please feel free to let the WV PSC know.

Don't let your time and effort at the public comment hearing be swept under the rug and dismissed by FirstEnergy!  And, while you're at it, why not drop an email to Senator Herb Snyder and let him know how you've been tossed under the bus by the PSC and FirstEnergy.  Be nice to Herb, he's on our side!
2 Comments

Potomac Edison Says All Its Estimated Bills are Wrong, But That's Okay!

11/20/2013

4 Comments

 
I got my Potomac Edison bill yesterday.  I found out I'm not "special" because my bill was estimated.  But that's not the half of it.  My bill was overestimated by hundreds of kwh... again!  So I had to make a phone call to ask for a correct re-billing... again.

My Happy Town guide was overjoyed to do the grunt work of recalculating my bill and doing whatever it is he does to instigate a re-billing.  Aside from that, he was completely useless to provide any insight or assistance into the root problem that causes me to have to call and ask for a re-bill every other month, other than the suggestion that I read my own meter every other month and call it in before the estimated bill is calculated.

No. Just no.

He did admit that all Potomac Edison's estimated bills are wrong because it is based on last year's data that may be inaccurate.  But he thinks that's okay because it will all even out the next time Potomac Edison comes to read my meter and issues me a correct bill.

But I did ask how much they were paying him that it doesn't matter in his own household if his utility bills fluctuate hundreds of dollars every month.  Silence.  Does he realize that seniors and people just barely hanging on month-to-month are on budgets and can't afford these monthly fluctuations caused by the fact that Potomac Edison hasn't been doing its job?  More silence.

And then he had the audacity to ask if there was anything else he could do to "help" me.

Nope, this bi-monthly comedy routine makes me almost as giddy as a wagon full of puppies.  :-)
4 Comments

The Regulatory Revolving Door

11/11/2013

0 Comments

 
The White House is said to be taking its time nominating another candidate to lead the Federal Energy Regulatory Commission, in the wake of this fall's Binz Bureaucratic Bungle.  Several quite boring candidates have emerged, and that's probably good news.  Nobody wants a regulator that needs a PR firm to shepherd him or her through congressional approvals.  The bullshit is already thick enough on the floor of the Capitol.

However, this means that Jon Wellinghoff will continue as Chairman until a replacement is confirmed next year.  But Wellinghoff just couldn't wait to sign his post-FERC revolving door deal.  He announced earlier this month that he would be taking a position with law firm Stoel Rives LLP, whose clients have business before the Commission.

Wellinghoff says he has been recusing himself from the firm's cases for months, and will continue to do so until he leaves FERC.  Wellinghoff says this doesn't present a conflict of interest.

Senator Barrasso says it does too.

And so another revolving door conflict starts.  Why doesn't Congress institute a cooling off period between being the regulator and being the regulated?  Or perhaps just prohibit it in its entirety?  Maybe then we'd get regulators who want to regulate, not use their position as a stepping stone to a cozy retirement twisting the arms of those who take their place.

Regulatory capture is real.  In a most appalling recent case, Wisconsin's Citizens Utility Board ratepayer advocate said goodbye to public service and took a job with transmission company ATC.

Is anyone looking out for you anymore, or are they all just studying the revolving door in order to time their exit for maximum profit?
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    About the Author

    Keryn Newman blogs here at StopPATH WV about energy issues, transmission policy, misguided regulation, our greedy energy companies and their corporate spin.
    In 2008, AEP & Allegheny Energy's PATH joint venture used their transmission line routing etch-a-sketch to draw a 765kV line across the street from her house. Oooops! And the rest is history.

    About
    StopPATH Blog

    StopPATH Blog began as a forum for information and opinion about the PATH transmission project.  The PATH project was abandoned in 2012, however, this blog was not.

    StopPATH Blog continues to bring you energy policy news and opinion from a consumer's point of view.  If it's sometimes snarky and oftentimes irreverent, just remember that the truth isn't pretty.  People come here because they want the truth, instead of the usual dreadful lies this industry continues to tell itself.  If you keep reading, I'll keep writing.


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